Greatbet

Welcome to Greatbet

Gr8odds Limited operate our Request A Bet service, under the Greatbet banner, from 10.00 am to 8.30 pm, 7 days a week. It is not possible to add bets to your bet slip and request a wager outside of these times.

Although the Request A Bet service is not as quick as placing a bet on a traditional website, bets are usually processed within a minute. However, please bear in mind, bets requested close to off times, may not be accepted, as all bets are processed in-shop. We offer Best Odds Guaranteed on all UK & Irish Horse Racing, all day every day, (Singles only, Max stake £100) - see the Offers section on the website for all our concessions.

Loyalty Scheme

Each month we will pay our customers 5% cashback on the previous month net losses. For example, if you lose £200 in March, we will credit your account with £10 on the 1st April. Full details can be found on the homepage under the Offers section.

Social Responsibility

We are not a member of Gamstop and if you wish to exclude yourselves from gambling with Greatbet, you will need to instruct us to self-exclude you from our site. We strongly advise against opening an account with us if you have signed up to Gamstop.

Greatbet takes Socially Responsible Gambling seriously and we want our customers to gamble responsibly and within their means. Gambling should be enjoyed as an entertainment and not seen as a way to make money. Greatbet have put in place a number of measures to protect our customers and promote a responsible gambling culture. Most people do gamble responsibly but for some, gambling may become a problem. We have the following measures in place to help: Setting of deposit limits, Timeouts and Self exclusion. We also advise all our customers to only gamble what they can afford to lose, to keep track of the time and amount that they gamble, and that they do not chase losses. If customers feel they have any issues with their gambling, they should speak to a member of our team at support@greatbet.co.uk.

Deposit Limits

Deposit limits can be set on a RAB account at any time. The minimum amounts that can be set are £10 Daily, £20 Weekly and £50 Monthly. Any request to increase a deposit limit will take 24 hours to be applied.

Deposit Limits are net: if a customer withdraws more than their pre-set limit, they will be able to deposit again, up to their limit, within the time period. For example, a Monthly Deposit Limit is set to £200. The customer deposits £200 during the month, wins £300 and withdraws all £300. The customer is still able to deposit another £300 within the month.

Daily limits start at the beginning of each trading day and end at 23.59 the same day. Weekly limits start on Mondays and end at 23:59 on Sundays. Please note, our weekly deposit limits are not 7-day rolling. Monthly limits start on the 1st of each month and end on the last day of the same month. Please note, our monthly deposit limits are not 30-day rolling.

To apply a deposit limit to your account, please email support@greatbet.co.uk.

Timeouts

Customers can take a break from their gambling by applying a timeout on their account. This can be from 1 day up to 3 months. You will be unable to place bets on your account during this time. Accounts are automatically re-activated when the timeout has finished. To apply a timeout to your account, please email support@greatbet.co.uk.

Self-Exclusion

We are not a member of Gamstop and if you wish to exclude yourselves from gambling with Greatbet, you will need to instruct us to self-exclude you from our site. Customers who feel they may have problems with their gambling, and, the above measures are not working, are advised to consider Self-exclusion. This means that accounts are closed for a longer period and customers cannot gamble during this time. Once a self-exclusion request has been made, it cannot be reversed. At the end of the self-exclusion, customers need to contact us to re-activate their account and a 24-hour cooling period will apply before bets can be placed.

To self-exclude from your account, please email support@greatbet.co.uk

Know Your Customer

What is KYC?

As part of our legal responsibility, we must satisfy ourselves that you are who you say you are, and you are over 18 years of age. This process is called Know Your Customer.

Accounts will not be activated until we have verified your identity. To ensure we complete the process as quickly as possible, please respond to any information requests we send to you by return.

How do I verify my identity?

We partner with AgeChecked and Smart Search for our verification process and run checks on all customers at registration and on first deposit.

We may also contact you to provide documentation to verify your identity.

These documents may include:

Passport
Drivers Licence
Bank statement with address displayed
Contract or bill from a utility supplier with address displayed

Source of Funds Request

As a betting operator, licenced and regulated in the UK, we have a licencing obligation to know that the source of the funds that customers use to transact with us is legitimate. When certain limits and thresholds are reached, it will be necessary for us to ask customers to provide evidence to confirm the source(s) of funds they use.

What information should I send?

We will need evidence to identify and support the source and value of the funds you use to transact with. This could be

Proof of earnings - Payslip/Director remuneration/Dividends/Pension
A bank statement/savings account that clearly shows consistent incoming values from an identifiable source
A Trust deed clearly showing a consistent entitlement to funds
An account statement showing funds recently won from another company
Dated proof of a payment made to you
Other clear evidence that would support "affordability" in relation to your business with us

How will the information be used?

Any information provided will be treated in the strictest confidence. The information you provide will only be used to establish that the money you use to transact comes from legitimate sources, such that we can discharge our regulatory obligation.

What will happen if I do not send in proof of my source of funds?

Unfortunately, if you cannot provide us with sufficient information, we will be unable to continue trading your account.

Rules

You can view our betting rules here:

https://greatbet.co.uk/EN/P/rules

Privacy Policy

Background

Gr8odds Limited understand that your privacy is important to you and are committed to ensuring your privacy is protected. This policy explains how we use the information we collect about you and the procedures we have in place to safeguard your privacy.

Information About Us

Gr8odds Limited is a limited company registered in England under company 6859906

Registered Address: 167 London Road, Leicester LE2 1EG

Data Protection Officer: Richard Thomas

Email: support@greatbet.co.uk

Postal address: 558 High Road, Wembley HA0 2AA

This policy explains how we use your data, how it is collected, held and processed.

What is Personal Data

This is defined by UK GDPR and the Data Protection Act 2018, as 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'. In simple terms, any information about you that enables you to be identified.

Data Collected

The information and data which we collate and use, includes the following:

At registration, we need to know your name, address, date of birth and contact information.
A copy of your passport or driving licence for identification purposes.
Details of the transactions that you carry out with us.
Information about your betting history.
Records of all correspondence via email, telephone or text.
Information regarding due diligence, credit checks and source of funds checks.

We may also use your data and personal information for any of the following reasons:

To set up and manage your account.
To verify the accuracy of all your information.
To comply with our legal and regulatory duties.
To ensure gambling is responsible.
Monitoring transactions for Anti- Money Laundering and the Proceeds of crime act.
To process bets and banking transactions.

Storage of Information

We take all steps to make sure that any information or data we hold is kept secure and protected. Data is stored centrally on our system which is only accessible to members of our staff. These systems may also be accessed on occasions by our software supplier when required for support and updates

Disclosure of Information

We will never share your data with any third parties for marketing purposes, however, to comply with regulatory and legal duties, we may share your personal data with any of the following:

The UK Gambling Commission.
Sport's Governing Bodies.
Merchant service providers.
Law enforcement.
Credit reference agencies

Your Consent

By providing us with your personal information, you consent to the use of this information, as set out in this policy. If we make any changes to this policy, we will post these changes on our website. Your continued use of our service will inform us that you agree to such changes.

Accessing Your Personal Data

If you wish to know what personal data we have about you, you can ask us for details of this personal data and a copy of it. This is known as a 'Subject Access Report'. All such requests must be made in writing and sent to the email or postal address shown below.

Contacting Us

To contact us regarding your personal data and data protection, including a subject access report, please use the details below and mark for the attention of Richard Thomas.

Email: support@greatbet.co.uk

Postal address: 558 High Road, Wembley HA0 2AA

We may make changes to this Policy from time to time. Any changes will be made available to view via this notice. The Policy was updated on 17th August 2023.